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We launched Rivercrest Cremation in 2021 and partnered with Parting Pro. Their service has been incredible. The software has enabled us to deliver 5-Star service while becoming Oklahoma's fastest growing cremation brand.
Parting Pro has been one of the best business decisions I've ever made. The online arranger has saved so much time and it gives the family a sense of control and accuracy of information. The system is easy to use and the support center is incredibly fast in assisting me with whatever I need. I highly recommend them!
During COVID, Parting Pro was a godsend. Since then, Parting Pro has helped a lot with staffing. We didn’t need an extra staff member and it has helped free up our time. We can walk families through the forms and get them to sign right away. Parting Pro is the "DoorDash" of the funeral industry. Think of it as a restaurant, the order is there, you just need to tend to it.
With Parting Pro, we grew from 0 to 600 calls within two years.
Parting Pro makes the process easier since a lot of people don’t want to come in: people want to do things online. We’re able to service more families who don’t live nearby, so distance is not a threshold, making it easy to work with a lot of people out of state. Another huge aspect has been reviews. Our case volume has gone up because of Parting Pro!
Parting Pro has increased our business because we have online shoppers that will make decision even after we are closed. It’s easy to use, even for older folks. Customer service and tech support is very fast and helpful.
I worked for SCI for 15 years, when I made the decision to open my own funeral home I spent months researching funeral home software. I did demos with three companies and Parting Pro was head and shoulders above the rest. The user interface for families is what does it for me. Even SCI does not provide anything close to what Parting Pro does. Plus their customer service and pure willingness to help me be successful makes the difference!
One of the best things about Parting Pro - and there are many - is their response to issues and corrections. If I need something changed or replaced, it is done professionally right away. The staff is always friendly and helpful. They never let me feel like I'm being a burden even when I know I am. They truly are the best.
