At Parting Pro, we prioritize your success in the funeral home. We’re dedicated to enhancing our communication and support to help you excel with our innovative funeral home software.
Our Client Success Team, a group of experts in funeral planning and cremation software, is here to ensure you make the most of Parting Pro’s tools. Let’s dive into how we can support your journey toward success more efficiently.
Meet your Client Success Team
Ashley Jones: Championing Operational Excellence and Innovation
Ashley’s 12-year journey in funeral service brings invaluable expertise to the Parting Pro Client Success Team. Starting as a licensed director and rising to General Manager of a prominent funeral brand, she’s skillfully managed over 5,000 cremations yearly. Her deep operational and leadership experience underpins her dedication to top-notch customer service.
Ashley champions the integration of technology in funeral services, aiming to replicate the compassion of face-to-face interactions online. She’s passionate about creating digital services that offer families comfort and clarity, maintaining the dignity of traditional encounters.
Ashley’s key strengths include:
- Operational Leadership: A solid track record in funeral home management.
- Customer Service Excellence: Committed to providing outstanding care.
- Innovation in Technology: Advocates for enhancing client experiences through online solutions.
- Strategic Problem Solving: Innovative and tactical approach to achieving client success.
Andrea Hill-Godwin: Your Partner in Streamlining Online Arrangements
Andrea Hill-Godwin, a seasoned member of the Parting Pro Client Success Team since February 2020, is dedicated to fostering positive change in funeral service. With a comprehensive background in sales, marketing, and family services, Andrea’s expertise is particularly valuable in supporting independent funeral homes. Her deep understanding of the challenges these homes face enables her to provide empathetic and insightful assistance.
Having worked in an independent funeral home that employed Parting Pro’s solutions, Andrea offers a rich perspective on online arrangements, especially for cremation services. Her practical experience translates into actionable advice, helping you enhance your online arrangement processes efficiently.
Andrea values collaboration and views success as a collective effort. She emphasizes the importance of your team’s interaction with families over the phone as much as the software’s capabilities, aiming to strengthen your ability to connect with clients meaningfully. Her approach is geared towards establishing true partnerships, ensuring you achieve excellence in online funeral arrangements.
Andrea’s contributions include:
- Expertise in Independent Funeral Homes: Tailored support that meets your specific challenges.
- Practical Online Arrangement Skills: Direct insight into improving your digital services.
- Commitment to Collaboration: A focus on partnership for shared success.
- Practical Advice: Tips and best practices to streamline your online services.
Connect with Your Client Success Team
Now that you’ve met our amazing Client Success Team, let’s explore how we can keep the conversation going and ensure your online arrangements success!
1. Keep the Conversation Flowing with AMAs:
Remember our well-received “Ask Me Anything” (AMA) sessions launched in January? We’re thrilled these interactive sessions were a hit! They offer a fantastic platform to directly connect with our Client Success Team experts.
Here’s what you can expect:
- Engaging Discussions: Dive deeper into topics that matter most to you.
- Personalized Guidance: Ask questions and get expert advice tailored to your needs.
- Interactive Learning: Gain valuable insights from our Client Success Team and fellow Parting Pro users.
Stay tuned! We’ll be announcing the next AMA session in the coming weeks, covering a hot topic relevant to online arrangements. Keep an eye out for details in our next newsletter.
2. Personalized Support: Your Dedicated Partners in Success
The Parting Pro Client Success Team goes beyond newsletters and AMAs – we’re here for you, every step of the way! We understand that navigating the online arrangements landscape can bring up questions and require personalized guidance.
That’s why we encourage you to schedule a one-on-one consultation with a Client Success Team member. During this call, we can:
- Deep Dive into Your Needs: We’ll get to know your specific goals and challenges with online arrangements.
- Tailored Recommendations: Receive personalized advice to optimize your online arrangements process.
- Actionable Strategies: Walk away with clear steps to move forward and achieve your online arrangements vision.
Don’t hesitate to connect! We’re passionate about supporting you and ensuring your success in this evolving industry.
Here are some ways to connect with us:
- Email us: Have a quick question? Fire away! success@partingpro.com
- Schedule a consultation: Book a call at your convenience: Schedule a Consultation