Helping Funeral Homes Succeed, One Conversation at a Time
Every day, our team works behind the scenes to help funeral homes streamline their workflow, serve families efficiently, and grow their business. This month, we’re spotlighting Gianne Li, one of our Client Success Managers, who is dedicated to ensuring funeral homes get the most out of Parting Pro.
💬 “The best part of my job? Hearing a client say, ‘This was extremely helpful’ or ‘Thank you so much.’ Knowing I made their day a little easier makes mine better, too.”
A Day in Gianne’s Role
Gianne’s day starts with analyzing customer data to see how funeral homes are using Parting Pro’s features. She looks for trends, identifies opportunities for improvement, and reaches out proactively when she spots a client who might need extra support.
But her role isn’t just about data—it’s about people. Whether she’s hosting training sessions, walking clients through workflow optimizations, or helping a funeral director fine-tune their online store, Gianne’s goal is simple: make Parting Pro work for them, not the other way around.
Problem-Solving in Action
One recent challenge? A longtime client felt they weren’t seeing results and requested a discount. Instead of just approving the request, Gianne dug deeper.
“I explained that Parting Pro is a powerful tool, but it doesn’t generate revenue on its own—engaging families is key,” she says. She walked the client through strategies to stand out, from handling price shoppers to leveraging local service ads. By the end of the call, they weren’t just happy with the discount—they felt empowered to grow their business.
Gianne’s Approach to Client Success
🚀 Empathy – “Building trust is everything. If a client knows you care, they’re more likely to listen.”
🛠️ Problem-Solving – “Finding solutions is part of the job, but showing clients how to apply them is what makes a difference.”
🔄 Follow-Up – “A great conversation means nothing without follow-through. I always check in to ensure clients see results.”
Beyond Work: A Few Fun Facts About Gianne
🎶 Stress relief? Dancing, listening to music, and scary movies (yes, really—horror films help her unwind!).
💡 Favorite advice? “You only live once, so don’t stress over things you can’t control.”
🧐 Surprising skill? She’s a pro at staying ahead of customer trends by blending research, feedback, and hands-on testing.
Looking Ahead
Gianne is excited about Parting Pro’s future and the growing impact it will have on funeral homes.
“As the industry evolves, so will we. I see Parting Pro becoming an all-in-one solution for funeral directors. We’re just getting started, and I’m excited to be part of that journey.”
👉 Want to connect with Gianne? Drop her a message at gianne@partingpro.com